Help / FAQ

 

Q. How long will it take to receive my first issue?

A. The delivery of your first issue depends on the publication frequency of the magazine you ordered. Generally, publishers ask that you allow 4-6 weeks for weekly magazines, and 6-8 weeks for monthly magazines, and up to 12 weeks for less-frequently published magazines. If you have not received your first issuewithin the estimated delivery time period, simply complete a quick form and send us the code used so we can check on your subscription status.

 

Q. Do you deliver outside the U.S.?

A. We cannot process deliveries of subscriptions outside the U.S. at this time.

 

Q. Will I ever be charged for my subscription?

A. No. Your code is all that is needed to complete your subscription order. At no time will we ask for additional funds to process your subscription.

 

Q. Why isn’t my code being accepted?

A. Please check the expiration date on your code. It may have expired. If your code is valid you may be keying the code incorrectly. Common code entry errors include the following.

  • The number 2 is mistakenly entered as the letter Z or vice versa.
  • The letter N for the letter M
  • The number 8 vs. the letter S
  • The letter F vs. the letter P
  • The letter U vs. the letter V
 

Q. I'm having technical issues. What is required to use this website?

A. This website is a modern, full feature website that uses current technology to deliver the best possible user experience. Please see our detailed. technical requirements page for a full list of browsers and features needed for a successful user experience.

 

Q. Will my subscription be automatically renewed?

A. No. However, you will receive renewal notices. The renewal is at your discretion and will require you to confirm your renewal with the publisher. The publisher will require payment if you decide to renew your subscription.

 

Q. I'm still struggling, what should I do?

A. We're sorry to hear that you're still having trouble. Please complete our quick form and send us the code used. We will be happy to investigate further.

 
 

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